We value each of our customers and strive to provide you with only high-quality products and services. However, if for any reason you are not satisfied with your purchase, we offer a flexible return and refund policy. We are committed to assisting you with the return process to ensure that you have a positive shopping experience.

Return Conditions:

1. Return Policy:
   We accept returns of unused and undamaged products within 14 days from the date of delivery. Products must be returned in their original packaging and must not show signs of use. For digital products, returns are only possible in case of technical issues or incomplete file delivery.
2. Return Process:
   To initiate a return, please contact our support team via email at support@gul-narafit.live. Provide your order number and explain the reason for the return. We will respond to your request within 1-3 business days and confirm the return.
3. Refund Process:
   Once the product is returned and inspected by our team, we will issue a refund to your original payment method. The refund will be processed within 7-10 business days from the date we receive the product. Please note that the refund may take a little longer depending on your financial institution.
4. Exchanges:
   We do not offer direct product exchanges. If you need to replace a product, we recommend initiating a return and then placing a new order for the product you wish to purchase.
5. Return Shipping Costs:
   Please note that the customer is responsible for covering the return shipping costs. We recommend using a tracked delivery service to return the product in order to avoid any issues with lost or damaged items.

Digital Products:

Refunds for digital products (video lessons, workouts, downloads) are only possible if there are technical issues that have not been resolved within a reasonable time. If you experience problems with a file or access, please contact us, and we will resolve the issue as quickly as possible.

Non-Returnable Items:

• We do not accept returns on products that have been used or damaged.
• We do not accept returns after the return window has passed (14 days from the date of delivery).
• Products that have been opened and used, such as digital goods (video lessons, workouts), are non-returnable unless there is a technical malfunction.

We appreciate your trust and are always here to ensure that you are satisfied with your purchase!